Terms of Use

These terms set out the basis on which you use our website and attend events or retreats with The Shift Retreats. We have written them to be as clear and straightforward as possible. If anything is unclear, please do not hesitate to get in touch before you book.

1. About these terms

These terms and conditions govern your use of the website at theshiftretreats.co.uk and your attendance at any event or retreat organised by The Shift Retreats, operated by Calmcation. By using our website or making a booking, you agree to these terms.

We may update these terms from time to time. The version published on our website at the time of your booking is the version that applies to you.

2. Bookings and payment

Your place at an event or retreat is confirmed once payment has been received in full (or a deposit, where offered). Until that point, your place cannot be guaranteed. All prices are quoted in pounds sterling (GBP) and are inclusive of any applicable taxes unless stated otherwise.

You will receive a confirmation email once your booking is complete. Please check the details carefully and let us know immediately if anything needs to be corrected.

3. Cancellation by you

We understand that life sometimes gets in the way. Our cancellation policy is as follows:

• More than 28 days before the event: full refund
• 14 to 28 days before the event: 50% refund
• Fewer than 14 days before the event: no refund

If you are unable to attend, you may transfer your place to another person or to a future date, subject to availability. Please notify us as soon as possible at calm@calmcation.co.uk so we can do our best to help.

4. Cancellation by us

In the unlikely event that we need to cancel an event or retreat, we will notify you as soon as possible and issue a full refund of the amount you paid us. We are not responsible for any additional costs you may have incurred, such as travel or accommodation bookings made independently.

We strongly recommend that you take out appropriate travel insurance to cover such eventualities.

5. Health and wellbeing

Your safety and wellbeing matter deeply to us. By booking with us, you confirm that you are in a suitable state of health to participate in the activities offered. If you have any physical, mental, or medical conditions that may be relevant, please disclose these to us before attending so we can ensure the experience is right for you.

Our events and retreats are designed to support your wellbeing, but they are not a substitute for professional medical, therapeutic, or psychological advice. If you are under the care of a healthcare professional, please consult them before attending.

6. Photography and filming

We occasionally photograph or film our events for use on our website and social media channels, to share the atmosphere and spirit of what we create together. By attending, you consent to being included in such content.

If you would prefer not to be photographed or filmed, simply let us know in advance by emailing calm@calmcation.co.uk and we will make sure your wishes are respected.

7. Intellectual property

All content on this website — including text, photography, graphics, branding, and programme materials — is the intellectual property of The Shift Retreats and Calmcation. You may not reproduce, distribute, or use any of it without our prior written permission.

8. Limitation of liability

To the fullest extent permitted by law, The Shift Retreats and Calmcation shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of our website or attendance at our events. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded by law.

9. Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Get in touch

If you have any questions about these terms, or anything else about booking with us, please reach out at calm@calmcation.co.uk. We are always happy to talk things through.